Behind every successful control room solution from CREON stands our team of experts. They work closely with our customers to deliver the best tailor-made solutions. A key player in this process is Robin van Uden, our Inside Sales Coordinator. She is often the first point of contact for customers and ensures that their needs are perfectly translated into a suitable proposal.
From first contact to proposal
Robin handles customer inquiries that do not require an on-site visit. “Think of existing customers looking to expand or optimize their 24/7 workstation, or new customers whose facility is still under construction. I assess their needs, request specifications, and coordinate with colleagues in sales and other departments to find the best solution.”
Robin also welcomes customers to our showroom and gives them a tour of our company. “During these visits, customers get a clear impression of our control room solutions and their various possibilities. Based on their requirements, I prepare a proposal tailored to their specific situation.”
Enhancing quality through customer feedback
In addition to her sales activities, Robin also plays a role in continuously improving CREON’s products and services. “I conduct customer satisfaction surveys via online questionnaires. This helps us gain insight into how customers experience our solutions. Based on their feedback, we define action points to continuously optimize the quality of our products and services.”
What makes CREON’s approach unique?
“What sets CREON apart is our focus on customization and high-quality products. Our solutions are designed with ergonomics, design, and functionality in mind, ensuring that control room operators can work under the best possible conditions. My contribution lies in a personal approach: I take the time to understand the customer’s needs and translate them into the right solution.”
Want to learn more about our customer-focused approach?
Curious how CREON can optimize your control room? Get in touch with us and discover how we can take your 24/7 work environment to the next level.