At CREON, quality control does not begin in the workshop. Nor does it start when a control room is delivered. It starts much earlier: during the very first conversation with the client.
For the Sales team, quality is about listening carefully, asking the right questions, and setting clear expectations. After all, a strong solution can only be developed when the real need behind the request is fully understood.
“A successful project starts with a thorough site visit,” says Jacco Evink. “We want to understand what the client needs, but even more importantly, why they need it.”
Looking beyond the initial request
Clients often approach us with a specific request: new operator workstations, replacement of existing furniture, or optimisation of a control room environment. However, during the first conversations, it often becomes clear that there is more to consider. Why is the current situation no longer sufficient? What tasks do the operators perform? Where are the bottlenecks within the room? And does the client need a standard solution, or would additional guidance and expertise from CREON create greater value?
“By asking the right questions, we encourage customers to think about aspects they may not have considered themselves,” explains Evink. This is where quality control truly begins. Not by immediately recommending a product, but by first gaining a complete understanding of the situation.
The importance of a thorough site survey
During a site visit, our Sales team looks beyond the room where the workstations will be installed. Dimensions, obstacles, circulation routes, cabling, natural daylight, lighting conditions, climate systems, and any planned renovations are all taken into account.
The route to the room itself is equally important. Elevators, access points, corridors, and other practical considerations can all influence delivery and installation. A thorough site survey helps prevent surprises later in the process. It enables realistic planning and ensures that Design & Development, Engineering, and Operations have the information they need to move forward successfully.
Easy to work with
At CREON, we believe in making things as easy as possible for our clients. That is why we take a proactive approach from the very first contact. We think along with our clients, ask critical questions, and identify potential challenges before they become problems. This means we look beyond the workstation itself and consider the entire working environment.
We provide advice on ergonomics, room layout, technology, logistics, and future developments. By doing so, we help clients make well-informed decisions and avoid unexpected issues during project execution. This combination of proactive thinking, expert advice, and hands-on guidance is what makes CREON easy to work with.
Sometimes advising means challenging assumptions
Maintaining quality does not always mean agreeing with the client’s first preference. Sometimes a requested solution does not comply with ergonomic guidelines. In other cases, a different approach may offer better long-term value.
“We want to deliver a solution we truly stand behind,” says Evink. Ergonomics plays a key role from the very beginning. In a 24/7 operational environment, a workstation must not only fit within the available space but also support the work being performed, the needs of the operator, and the duration of use.
From client request to sustainable solution
A control room solution is often expected to perform reliably for ten to fifteen years. That is why CREON looks beyond immediate requirements and considers the organisation’s future needs as well.
“Invest enough time at the beginning of the process to arrive at the best possible solution,” says Evink. “Think long term and look beyond the immediate replacement requirement.”
This is what being in control looks like within the sales process: listening before advising, analysing before designing, and gathering the right information before moving forward. As a result, quality is not something that appears at the end of a project. It is built into every step, starting with the very first conversation.